Privacy Policy

1. Introduction

Brussels Car Breakdown SRL is committed to protecting the privacy of its customers and visitors. This privacy policy describes how we collect, use and protect your personal data.

This policy complies with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

2. Data Controller

3. Personal Data Collected

We collect the following personal data:

3.1. During a phone call

• First and last name
• Phone number
• Location (intervention address)
• Vehicle type (brand, model, registration)
• Nature of breakdown or need

3.2. Via the contact form

• First and last name
• Email address
• Phone number (optional)
• Message or request

3.3. Website navigation

• IP address
• Browser type
• Pages visited
• Connection date and time
• Navigation data (via cookies)

4. Processing Purposes

Your personal data is collected and processed for the following purposes:

• Intervention management: Process your breakdown requests and organize our interventions
• Communication: Contact you to confirm the appointment, inform you of the breakdown technician's arrival
• Billing: Issue invoices and manage payments
• Customer service: Respond to your questions and complaints
• Service improvement: Analyze website usage to improve our services
• Legal obligations: Comply with our accounting and tax obligations

5. Legal Basis for Processing

The processing of your data is based on the following legal bases:

• Contract execution: To provide the breakdown service you requested
• Consent: For sending marketing communications (if you have consented)
• Legitimate interest: To improve our services and ensure the security of our website
• Legal obligation: To comply with our tax and accounting obligations

6. Retention Period

We retain your personal data for the following periods:

After these periods, your data is securely deleted.

7. Data Recipients

Your personal data may be transmitted to the following categories of recipients:

• Internal staff: Our breakdown technicians and administrative team
• Technical service providers: Website host (Netlify), email service
• Analytical service providers: Google Analytics (anonymized data)
• Legal authorities: Upon official request (legal obligations)

We never sell your data to third parties.

8. Transfers Outside the European Union

Some of our service providers (including Google Analytics and Netlify) may store data outside the European Union, mainly in the United States.

These transfers are governed by:

• Standard contractual clauses approved by the European Commission
• Compliance with GDPR and equivalent protection standards
• Appropriate security measures (encryption, anonymization)

9. Your Rights

In accordance with GDPR, you have the following rights regarding your personal data:

9.1. Right of access

You can request a copy of all personal data we hold about you.

9.2. Right to rectification

You can request correction of inaccurate or incomplete data.

9.3. Right to erasure ("right to be forgotten")

You can request deletion of your data, unless we have a legal obligation to retain it (e.g., invoices).

9.4. Right to restriction of processing

You can request restriction of processing of your data in certain cases.

9.5. Right to data portability

You can receive your data in a structured and commonly used format, or request its transfer to another controller.

9.6. Right to object

You can object to the processing of your data for commercial prospecting purposes.

9.7. Withdrawal of consent

If the processing is based on your consent, you can withdraw it at any time.

To exercise these rights, contact us:

• By email: bruxelles.car.depannage@hotmail.com
• By phone: 0479 89 00 89
• By mail: Square Jean-Baptiste de Greef 9, 1160 Brussels

We will respond to your request within a maximum period of one month.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Accidental or unlawful destruction
• Loss, alteration or unauthorized disclosure
• Unauthorized access

Applied security measures:

• HTTPS encryption for all communications
• Restricted data access (authorized personnel only)
• Regular and secure backups
• Firewall and intrusion prevention systems
• Staff training on data protection

11. Cookies

Our website uses cookies to improve your browsing experience and analyze website usage.

11.1. Types of cookies used

Technical cookies (essential):

• Preference storage (language, cookie acceptance)
• Security and fraud prevention
• These cookies are necessary for the proper functioning of the website

Analytical cookies (Google Analytics):

• Audience measurement and visit statistics
• Anonymized data (truncated IP)
• Duration: 13 months maximum

11.2. Cookie management

You can change your cookie preferences at any time:

• In your browser settings (Chrome, Firefox, Safari, Edge)
• By refusing cookies during your first visit
• By contacting us to disable Google Analytics

Note: Disabling technical cookies may affect the proper functioning of the website.

12. Right to lodge a complaint

If you believe that the processing of your personal data constitutes a violation of GDPR, you have the right to lodge a complaint with the Belgian supervisory authority:

13. Policy Modifications

We reserve the right to modify this privacy policy at any time to reflect:

• Changes in our processing practices
• Legislative or regulatory changes
• Recommendations from data protection authorities

Any modification will be published on this page with the update date. We encourage you to regularly consult this policy.

14. Contact

For any questions regarding this privacy policy or the processing of your personal data, contact us: